Finding an honest voice, and staying on path. 06/02/2009
Posted by Paul Daigle in Blogging.Tags: Blogging, Social Reputation
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So what have I learned about blogging? I guess mostly that blogs aren’t dissertation. Successful blogging is about working to stay engaged, which is not always easy.
Blogging to me is about publishing bit-sized chunks of conversations and thoughts that overtime create narrative threads that can be characterized. This is true even when the purpose of a blog is simply to capture and describe the life of a blogger.
I’m learning that blogging can be meaningful, healthy and rewarding. It’s an exercise that allows us explore our passions and thoughts, and in the process uncover more about who we are. When done well, it’s like peeling an onion. The better a blogger knows themselves and the subjects they write about… the more likely they are to find a real audience. More importantly… the more successful they become at capturing a personal journey. Good blogs are about self realization. They record a path to our better selves.
This brings me to what I think is key to successful blogging… honesty.
I won’t get into philosophical comentary on the essence of honesty and how one can recognized it. Only to say that writing from a place of honesty can be challenging, especially for novice publishers. There is, however, nothing more compelling than an honest voice, and reader know it when they read it. The key, I believe, is to write for yourself. Not for a perceived audience.
What do we get out of our blogs. The social rewards of blogging are obvious. Better still is how blogs can help us stay focused on the things we care about. Our work. Our families. Our interests. In the process of capturing our journeys, I think blogs can also help us keep our eyes on the path before us. They can be a compass, a road map and a history all rolled into one. The past, the present and the future all captured in posts that record who we are, who we were, and where we’re headed.
A new day. 05/10/2009
Posted by Paul Daigle in Blogging.Tags: Blogging
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This isn’t my first blog. It is my first blog since I’ve taken the time to explore the finer points of blogging, and getting my head around blogging as a medium.
Unlike Twitter, which forces us to do what we can with 140 characters, blogging platforms don’t provide the needed restraints many of us need to become successful and compelling bloggers.
So my goal here is to do my best to become a successful blogger. Here’s what that means to me.
I’m not going to measure my success by the audience I can attract. Instead… I’m going to focus on how often I can post, and how well the ideas that consume me from day to day become revealed in a “living” way within this site.
I’m very interested in hearing from those of you who are also interested in and thinking about the topics I’ll discuss, especially as they relate to the Internet and Social Networking.
Wish me luck
How can we help brands become more social? 07/16/2008
Posted by Paul Daigle in Marketing, Social Media.Tags: Advertising, CRM, Marketing, Social Media
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Seems like almost once a week I find myself reading a blog or industry report that works to redefine what social media means for marketers and advertisers. It’s pretty clear that the advertising and media industries are still wrestling with how they can gain real competitive advantages from the social Internet explosion.
But I wonder if discussing advertising in the context of social media misses the point entirely? Can a company succeed socially without first assembling the assets to function as a social company? Seems the resources and talent needed to succeed with social media have less to do with traditional advertising and marketing, and more to do with customer service, customer relationship management and PR.
Wikipedia defines PR as “the practice of managing the flow of information between an organization and its public.” Customer Service is defined as “the provision of service to customers before, during and after a purchase.” These are the attributes that make companies social, as these functions are grounded in listening to customers and the market in order to better serve the needs, concerns and desires of the market. Customer relations and PR departments are better equipted to decipher and manage the constant changes in customer perception and market environments, and they know too well the importance of response. They are accomplished in the art of the 2-way conversation. Ironically, just as most businesses have given up on idea of real Customer Relationship Management (CRM), the ultimate CRM facilitator may well have just arrived.
CRM, according to Wikipedia, is “a multifaceted process, mediated by a set of information technologies that focuses on creating two-way exchanges with customers so that firms have an intimate knowledge of their needs, wants, and buying patterns. …CRM is intended to help companies understand, as well as anticipate, the needs of current and potential customers.”
Advertising, on the other hand, doesn’t know how to listen. Sure, you can run traditional ad campaigns within social settings, but the real opportunities being create here are not for traditional one-way messaging… but meaningful 2-way communication. There maybe a misalignment between the goals of marketing decision makers and opportunities provide by the social Internet, and this may explain why so many companies are moving so slowing, and acting so apprehensively towards the social media space.
Advertising, as we know it, isn’t going to go away. Nor should it. Advertising will always be an important way to build brand and drive sales. But developing social strategies and advertising strategies may require completely different vocations. So I’m wondering whether marketing and advertising departments are where tomorrow’s corporate social strategies will reside.
In order for companies to succeed socially, many will have to restructure to become social entities. It will happen. But it will take time. Helping companies understand where their social assets lie and how to synthesize these assets to create modern CRM/Social Communication teams maybe the answer. These teams could work to manage the ears, the face, and the personality of a company.
When we represent our companies at social events we try do so in a manner that communicates who we are, why we are there, and what we’d like to accomplish. We also know how important it is to understand who we are speaking to. We know that our success requires that we engage the room in conversation… and that we listen.
Welcome to social media.
Using relevancy and targeting to maximize ad revenues 05/24/2008
Posted by Paul Daigle in Uncategorized.Tags: Advertising, Business Models, Google, Privacy, Relevance
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In my last post I discussed how the key to growing a successful and sustainable online advertising businesses is to give users relevance through a healthy attention economy. Google, the Internet’s most profitable company, delivers ad relevancy both within their domain and across the web.
Google developed a slightly better method for ranking websites at a time when Alta Vista, the former leader, watered down its search mission to compete with full service portals like Yahoo. By enhancing search relevancy, Google won the search market.
In 2003 Google introduced AdSense, a tool that serves cost-per-click ads by analyzing and targeting page content on publisher sites. AdSense gives web site owners an easy way to bring contextually relevant ads to their pages. By monetizing web pages with existing CPC advertisers AdSense enabled Google to spread its cost-per-click business across the open web.
Google has clearly demonstrated that the key to online advertising success is relevance. As the owner of operator of an ad driven business your mission must becomes centered on helping your users find relevant ads. This may sound strange, as we all are conditioned to view advertising as a distraction, but if you work with advertisers that have something to offer your users, it’s important that your users and your advertisers are able to connect are the right time. How can you accomplish this? There are 2 basic methods. One is by targeting user consumption, and the second is by targeting user profiles.
Google’s business targets consumption. A user searches for a specific word or term which demonstrates an interest in a product or content, allowing Google to tailor advertising and web site results that are aligned with the consumer’s immediate needs or interests. Similarly, Google’s AdSense looks at the content being consumed and serves ads that are topically aligned with that content. Both of these methods bring users relevant options that they wouldn’t have had access to otherwise, which is why Google’s response rates are so high and their ad products are so profitable.
In order to provide users with relevancy based on content consumption, your site must be easy to navigate based on need. Clear and thoughtful menus, channels, grouped content, keyword search tools and other drill down methods allow you to create user value and carve out effective advertising opportunities. Yahoo’s Auto, Finance, Real Estate, and Jobs channels each work to build user and advertiser communities around specific needs. The focus of these environments commands much higher ad rates by allowing timely introductions and fueling competition for premium placement. Unfocused pages on the Internet generate .01-.35 cents for every thousand pages viewed. Synergistic environments can often achieve effective CPMs (Cost-per-thousand) of $10-$20. AdSense generates effective CPMs of $1.00- $15, often times doing so on content that wouldn’t sell in a traditional ad-media marketplace.
Whereas consumption targeting is time-based (targeting real time needs and consumption), other methods for targeting are user-based. By identifying and publishing your demographic, psychographic and behavioral data in your media kit, you are building the basic targeting tools that media planners use to consider whether your audience is right for their message.
There are other technology-driven targeting methods that utilize user cookies and/or personal registration data. These methods allow companies to serve relevant ads that are not contextually tied to current consumption. If your company assigns user-cookies that track which users spend time on your food and recipe pages and search on food and recipe related words- you can use that data to serve those users food and recipe related ads even when they are involved in activities that have nothing to do with food. This type of data allows you to create more opportunities to reach specific user segments. If you have an online registration process that records user demographic information like age, gender, industry, interests, income or other personal attributes, you can leverage this data to help advertisers filter out the users who are not in their target market. These capabilities command much higher ad rates because they allow advertisers to concentrate their impressions to ideal users, which eliminates waste.
Both of these methods utilized stored user PII (Personal Identifiable Information).
“The key privacy principles which govern the collection and use of PII are “notice” and “choice”. Any ad targeting based on PII needs to be transparent to end-users and to respect their privacy preferences.” -Peter Fleischer, Google’s Global Privacy Counsel,
In other words your privacy policy should clearly state how you collect and use PII, and allow users the means to opt-out of any or all PII targeting. When properly managed, most users will understand that you’re using their data responsibly to bring them relevancy, and will feel that their privacy and security is in good hands. When best practices are ignored you risk the kind of public relations problems epitomized in the past by DoubleClick and Facebook Beacon . Using your PII data to develop ad inventory that you can sell as targeting or filters ensures that you’ll keep your users and their personal activities private and safe.
Advertising is about relevance, efficiency and measurability. Selling online advertising opportunities that maximized these important aspects are crucial to your long term success.
Attention economies and the ad-driven business model 05/20/2008
Posted by Paul Daigle in Advertising, Attention Economy, Internet Business Models.Tags: Attention Economy, Business Models, Experience, Relevance
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The value of most online companies will remain tied to their ability to turn usage and page-views into dollars. This makes the creation and sales of effective advertising opportunities as important as winning users for many companies.
Pursuing an ad driven business model isn’t a sure path to profitability, as even big online successes struggle to attract and grow ad revenue. So, how viable is the online advertising model for most companies?
I believe online advertising is both viable and important for a majority of Internet companies that serve more than 10,000 users per month. Advertisers do more than pay for linked real estate. By associating themselves with your brand they substantiate the value you’re creating, and the value of the users you’re attracting. When done right advertising also gives users access to a wider range of relevant products, services and resources. Building a healthy ecosystem of paid advertisers, business partnerships and affiliates can make your site more valuable and attractive to users and potential buyers.
To qualify your ad revenue potential, first take a close look at your audience membership and what they share. What ties your community together? What distinguishes your content or technology. Are you able to locate a healthy universe of advertising and business development prospects that can help your users and communities succeed in their common pursuits? Is so these are the very companies that you can help succeed through comprehensive and custom-tailored ad programs.
If your site or site channels are built to serve specific user missions, affinities, demographics or activities you’ll have an easier time selling ads and keeping rates high. Synergistic environments in which site operators, users and marketers share closely aligned missions and purposes create ecosystems of interdependent concerns. Good examples of these are sites that focus specifically on woman, job seeking or music, or channels that deal specifically with auto, gaming or finance related content. Targeted usage provides the opportunity for companies to compete for placement, which is instrument in sustaining and increasing ad rates over time.
Anyone who has sold advertising has heard prospective advertisers say “I don’t pay attention to banner ads and I don’t think other people do either.” How many of us would say that we actually pay attention to advertising? When we think about online advertising we think about loud, alluring, provocative, predatory or otherwise distracting ad content found on most websites. We have all become conscious of having to withdraw our attention in order to stay on mission. If we don’t do so, we can’t focus. But when users see ads of high interest, the thought that they are being targeted or distracted goes away completely because relevant messages often feel more like points of interest or valuable opportunities than distracting sales pitches.
“Attention economics today is primarily concerned with the problem of getting consumers to consume advertising. Traditional media advertisers utilize a linear model that consumers go through – Attention, Interest, Desire and Action. Attention is therefore crucial. -WikiPedia”
Consider user attention the new online currency. When your users give you their attention, repaying that attention with relevance will earn you and your advertisers more and more of their future attention. This creates conditions where your users and the advertisers who are capable of serving them can come together. The more relevant the content that each user experiences, the more attention they will be willing to spend in the future. Because most users have conditioned themselves to consume web content without investing their attention outside the content well, creating tailored environments where users are comfortable experiencing the entire page is important to maximizing the value of your inventory.
Within an attention economy advertising is considered consumable content. Therefore you must learn to view the kind of advertisers you work with and the types of ads they run on your site as important to your economy’s long term health and sustainability. Most of today’s online ad creative screams for attention because it must fight to compete for attention in economies built on distraction. It’s your job to help your advertisers understand that screaming ads in a high-quality and high relevance attention economy will only communicate desperation. Keep it clean, keep it tasteful and most importantly, keep it focused on the needs of the user.
So how to begin? Start by understanding that you have to start somewhere. Most sites are best served by starting with business development relationships and affiliate programs that help create a advertising foundation and set the tone for what distinguishes the site’s community, channels and assets. It’s also better to start with small advertisers who can succeed with your audience than larger, less targeted campaigns that will fray user attention. You’re goal is to work to keep your ads and business partners aligned with your site mission and audience. When large “eyeball” marketers with big budgets come calling, always consider whether their participation on your site will help you build an economy of attention or distraction. When your environment leans towards distraction, every participant of your community and economy will pay a price. Remember, having dozens of competing and relevant advertisers will produce a competitive marketplace where your ad rates can go up. These relationships are much more important than those big budget “eye ball” advertisers that will never pay top dollar for your audience.
The following describers are helpful in assessing the health of a website’s attention economy. As you visit websites ask yourself if their economy is based more on attention or distraction. How do these characteristics effect your relationship with the site, and the way your attention is spent there?
Attention Economies are:
- Focused
- Relevant
- Personal
- Engaging
- Safe
- Interesting
Attention Economies create:
- Purpose
- Options
- Value
- Community
Distraction Economies feel:
- Unfocused
- Random
- Isolating
- Noisy
- Suspect
- Predatory
- Distracting
- Diverting
Distraction economies create:
- Fatigue
- Confusion
- Wilderness
If you can succeed in keeping your attention economy healthy, and in building synergistic environments that are sustainable, reaching a critical mass of marketers and users should provide the following Network Effects:
- Advertiser response rates, conversion rates and renewal rates that are well above industry averages.
- Users that visit more often and stay longer.
- An advertising market place where competition for your best inventory justifies healthy rate increases.
These are the attributes that keep effective CPMs and total ad revenue potential on the rise, leading to a healthy and profitable Ad Driven business.
